Free returns & refunds
If a piece isn’t right, send it back within 10 days of delivery for a full refund to your original payment method, or an exchange if you prefer. Return shipping is free, there’s no restocking fee, and no explanation is required.
Exception: orders shipped to Egypt, Algeria, Angola, Madagascar, Mauritius, Gambia, Haiti, Jamaica, Nicaragua, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Mexico, Brazil, Paraguay, Dominican Republic, Belize, Bangladesh, Nepal, and Kyrgyzstan cannot be returned, due to limited carrier coverage in these regions.
Last updated 18 August 2026
From the day your parcel is delivered to the day your return is posted.
Every return comes with a free prepaid label, so sending it back costs you nothing.
Typical time from us receiving your parcel to your refund being issued.
How to send a return back
Start the return
Open your account, find the order, and select the pieces you’re returning. You’ll get a free prepaid label by email within 2 days.
Pack it as it came
Reuse the original mailer — it’s built for a second trip. Keep hangtags attached and include the packing slip so we can match it to your order.
Post it within 10 days
Drop the parcel at any carrier point. The postmark date is what counts, so a parcel posted on day 10 is on time.
What we can accept for return or exchange
- Unworn, unwashed pieces with hangtags attached.
- Tried on indoors to check fit — that’s what a fitting room is.
- Full-price and sale items alike, at the price you paid.
- Faulty or mis-shipped pieces, at any point — the 10 days don’t apply.
- Worn, washed, altered or tailored garments.
- Pieces with removed hangtags or missing packaging.
- Marked with scent, makeup, deodorant or pet hair.
- Underwear, swimwear liners, and gift cards.
Returns that arrive outside the 10-day window or in unsellable condition are sent back to you at no charge, and we’ll write to explain why.
Refunds: back to where it came from
Returns are refunded in full to your original payment method. Prefer a different size or colour? Choose an exchange instead. We inspect and process returns within two working days of arrival; your bank then takes three to five more to post the refund.
We refund the full amount you paid for the returned pieces, including any tax, to your original payment method. Original shipping is refunded too when the fault was ours.
Exchanges: swap a size, keep your place
Choose “exchange” instead of “refund” when you start the return and we reserve your new size straight away, so a popular piece doesn’t sell out while your parcel is in transit.
The replacement ships free as soon as your return is scanned by the carrier. If the new piece costs less, we refund the difference to your original payment method; if it costs more, we’ll ask you to pay the difference before it ships.
Free returns: questions we get
When exactly do the 10 days start?
On the day the carrier marks your parcel delivered. You have until the end of the tenth day to post it back — we go by the postmark, not by when it reaches us.
Can I return part of an order?
Yes. Select only the pieces you want to send back when you start the return; the rest of the order is unaffected and keeps its free-shipping threshold.
Do sale items follow the same window?
What if something arrives damaged?
Write to us with a photo and we replace it or refund you in full, whichever you prefer. Faults are not bound by the 10-day window.
Are gifts returnable?
Do I get a free return label?
Are there destinations without tracking or returns?
Yes. Due to limited carrier coverage in these regions, orders shipped to the following destinations do not include tracking and cannot be returned: Egypt, Algeria, Angola, Madagascar, Mauritius, Gambia, Haiti, Jamaica, Nicaragua, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Mexico, Brazil, Paraguay, Dominican Republic, Belize, Bangladesh, Nepal, and Kyrgyzstan. We are happy to ship there, but please order with that in mind.
Our team answers sizing and fabric questions in a day or less — often the faster route than ordering two sizes.