Last updated: August 2026
We want you to love what you order. If something isn’t right, here’s how returns and refunds work.
You may return unworn, unwashed items in their original condition within 10 days of delivery for a refund or exchange. Items must have all original tags attached.
Email care@ecomoda.com with your order number and the item(s) you’d like to return. We’ll confirm your return and provide instructions on where to send it.
Returned items must be unworn, unwashed, and in their original condition with tags attached. Items that show signs of wear, damage, or alteration may not be eligible for a refund and may be sent back to you.
Once we receive and inspect your return, we’ll notify you by email and process your refund to your original payment method. Refunds are typically issued within 5–10 business days of us receiving the return, though your bank or card provider may take longer to reflect it.
Need a different size or colour? Let us know when you request your return, and we’ll arrange an exchange where stock is available, subject to the same 10-day window and item condition requirements above.
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. In those cases, we’ll cover the cost of return shipping.
If your order arrives damaged, defective, or different from what you ordered, contact us at care@ecomoda.com within 10 days of delivery with photos of the issue, and we’ll arrange a replacement, exchange, or refund at no cost to you.
For hygiene reasons, and unless faulty, the following are not eligible for return: items marked as final sale, and any items without their original tags attached.
Separately from returns, EcoModa offers free seam repairs for life on all garments — get in touch at care@ecomoda.com if a seam needs attention, regardless of how long ago you purchased.
If anything here is unclear, or your situation doesn’t quite fit the above, just email us at care@ecomoda.com — we’re happy to help.